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Guest Services Agents
Requirements:
- Post-Secondary diploma
- 1-2 years of previous front desk or guest services experience
- Experience in property management systems, POS and switchboard is an asset ∙ Comfortable taking phone calls
- Must possess excellent communications, interpersonal, organisational and customer service skills
- Must be a team player with friendly personality and excellent personal presentation ∙ Responsible and dependable
- Must have outstanding attention to detail and the ability to multitask
- Computer literate in Microsoft Office programs or Google documents ∙ Must be flexible in regards to scheduling and working shifts
- Must be willing to live and work in a remote setting
- LOCATION: Canada, BRITISH COLUMBIA
Duties:
- Exceed guest expectations by providing personalised, efficient and courteous guest service
- Show dedication to making every guest feel welcome in our surroundings ∙ Handle all requests and complaints in a timely manner and appropriately ∙ Work closely with other departments to ensure a smooth operation through preparation and follow-up
- Keep immediate supervisor promptly and fully informed of all issues or unusual matters of significance
- Provide in-depth knowledge of room locations, features, rates, packages, property offerings and activities in the area
- Act as a point-of-contact person to all guests and staff inquiries
- Reservation duties include handling of phone calls, emails, and online reservations and inquiries, making/changing/cancellation of reservations
- Perform check-ins, check-outs
- Processing of payments and processing of night audit, ensuring accuracy of all guest folios
- Perform group check-ins and informational speeches for helicopter group arrivals, weddings and events, assist with event administration and set-up
- Ensuring all waivers of liability are signed and filed under each guest’s profile ∙ Administration of watercrafts and fat bike rentals and winter ski equipment ∙ Booking of local activities for guests, spa treatments, and more, acting as our guest’s concierge
- Daily gift shop operations: processing sales, restocking items as needed, communicating inventory needs to the supervisor
- Report all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to your immediate supervisor
- Conduct room inspections of guest rooms before check-in and during the winter evening turndown service
- Perform and assist with breakfast serving duties when needed
- Ensuring cleanliness in and around the workplace
- Operate according to policies, procedures and quality standards established by the company
- Other duties and projects as assigned by the Guest Services & Spa Supervisor
Benefits:
Subsidised, modern shared townhouse-style accommodation with beautiful mountain views
Complimentary transfers at the start and end of season
Three meals per day served in employee cafeteria
Employee use of our spa facilities and a 24-hour access to our full gym, based on availability
Free use of sports equipment: skates, x-country skis, snowshoes, and watercrafts during summer
Discounts on branded outdoor clothing: Arcteryx, Icebreaker and more ∙ Opportunities to go heliskiing and heli-sightseeing, employee events
Be part of a fun and welcoming diverse team from all over the world
Put money aside for your travel plans and at the same time experience the amazing Canadian wilderness
$19.00 per hour plus house gratuities
